Please check the product page for any available updates to the ETA of a preorder item before submitting a support ticket. Updates to the status of preorder items are rarely provided by either the manufacturer or the distributor. If any new information is available the product page is updated accordingly.
Please use the ticketing system to contact support, this will enable us to answer your requests in a more timely manner. Please allow 24 to 48 business hours for a response. When answering please log in to the ticketing system to post your reply, do not answer email notification.
Please include your order number when creating a ticket.
Tickets will only be answered Mon to Fri
The only information regarding estimated availability is what is currently listed on an item's product page. Sadly neither the manufacturer or the distributor provide any updates to ETA until the items have physically arrived at our distributor.
Requests of this kind for pre-order items will go unanswered unless there is actually new information to provide. Please feel free to email your request for new information however if there is no information to provide regarding the pre-order no email will be sent back in response.
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