Frequently Asked Question

What is a Back-order?

Back-order items are items that are not currently in stock at our warehouse but can be requested from our distributors. Once a back-order is placed, we will confirm with our distributors to see if we can still order that item. This process can take up to 2 weeks to complete. Please kindly understand that in some cases it may not be possible to fulfill back-orders depending on the distributor’s stock status.

Please keep in mind that combining Back-order items with in-stock items will delay your in-stock order's shipment.

Items that are back-ordered will be clearly marked as (BACK-ORDER).