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ORDERS When do I have to pay for my pre-order? Can I combine pre-order items with in-stock items? What are the details of your “Add to Locker” shipping option? Can you cancel my order/part of my order? The product page for an item I ordered is now gone or the item is listed as sold out. Is my order canceled? Can I receive a discount if I order x amount? Are there any purchasing limits? Why was my order canceled?

GENERAL What do I do if my item suffers from a manufacturer defect? Can Northmen Collectibles close a customer’s account? Do you offer wholesale or drop shipments? What about discounts? How do I contact you? What payment methods are available? Do you purchase pre-owned items or accept trade ins?

ITEMS What happens if the price of an item changes or an item I purchased has gone on sale? What is a Back-order? What is a Tentative Pre-order? Can you let me know when an item I want is back in stock or can I have it ordered for me? I want an item that I don't see on your website or is sold out. Can you get it for me? Will/When will you offer newly announced items for pre-order/sale? Condition Ranking for Pre-owned Items

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